Ice Design Returns Policy
We process all returned items received during the week on Fridays in the morning.
All returned items must come in the same intact packaging with tags.
We do not accept returns for sale items.
We do not accept returns for swimwear, or lingerie for hygienic reasons.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or faulty item; an item with a stain, pull, broken zip, hole and other sewing issues is dimmed as faulty). A store credit will be issued for any returns due to change of mind.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, click "Account" at the top right corner, and you will be able to see your orders and request a return, once this is done, we will contact you to let you know how to send the item(s) back to us. Alternatively, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.