Shipping

Ice Design Shipping

Every single order we receive before 9am is processed and dispatched the same day from our warehouse located in NSW.

 

We offer free Shipping within Australia for all orders OVER $60

 

Standard Shipping within Australia for $7.50

Our standard shipping within Australia service is processed with Fastway, Couriers Please, DHL, or Australia Post. When an order is placed, our system receives quotes for all the couriers we work with, and automatically picks the service that has the fastest delivery, depending on the weight of the parcel, and the location it is being delivered to.

Express Shipping within Australia for $15

Our express shipping within Australia service is processed with Fastway, Couriers Please, DHL, or Australia Post. When an order is placed, our system receives quotes for all the couriers we work with, and automatically picks the service that has the fastest delivery, depending on the weight of the parcel, and the location it is being delivered to.

 

General shipping information:

 

Public Holidays

 

Please note: Shipping days do not include public holidays.

 

Sale Periods

 

There may be a delay of up to 2 days during our sale periods.

 

Order Tracking

 

Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or log into your account here.

If the tracking link from the email received does not work, try tracking the parcel with your tracking number using this website.

Once a package has been picked up by a courier from our dispatch centre, we are no longer responsible for it.

When tracking a package, if the tracking page says it has been delivered but you still have not received it, it is the customer's responsibility to get in touch with the courier to figure out what would have happened.

 

Custom and duty charges

 

Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don’t have any control over these charges, we can’t cover them for you.